Terms and Conditions — pepasresidence.com

Last updated: 21.06.2026

1. About these Terms

These Terms govern your use of pepasresidence.com (the “Website”) and any booking you make through it. By making a booking, you accept these Terms. If you do not accept them, do not use the Website to book.

The Website is operated by S.C. Pepas Investments S.R.L., a company registered in Romania, Trade Register no. J23/8411/2023, sole registration code (CUI) RO49280051, registered office at 12F Primaverii Street, Corbeanca, Ilfov, Romania (“we”, “us”, “the Operator”). Contact: contact@pepascresidence.com / +40 756 22 55 22.

2. Definitions

Property / Accommodation — the apartment or unit offered for a short-term stay through the Website.
Guest / you — the person making the booking and every person staying under it.
Booking — a confirmed reservation for a specific Property and dates.
Booking Confirmation — the email we send confirming your reservation.

3. Who can book

You must be at least 18 and legally able to enter into a contract. The person making the booking is responsible for everyone in the party and for ensuring they follow these Terms and the house rules.

4. How a booking is made

You select a Property, dates and number of guests, and submit your request with payment.
A contract is formed only when we send a Booking Confirmation — not when you submit the request or when payment is authorised.
If we cannot confirm (e.g. the dates become unavailable, or payment fails), no contract is formed and any amount taken is refunded.
You are responsible for the accuracy of the details you provide. We are not liable for a booking made with a wrong email address or incorrect dates supplied by you.

5. Prices, taxes and fees

Prices are shown in EUR and, unless stated otherwise, include VAT where applicable.
The total payable is the amount displayed at checkout before payment, including any cleaning fee, service fee or deposit shown there.[Local tourist tax, if applicable] may be charged separately as required by local law and is stated before payment or collected at check-in.
We may correct obvious pricing errors. If a price is clearly wrong, we will contact you before charging; you may then confirm at the correct price or cancel for a full refund.

6. Payment

Payment is taken online at the time of booking through our payment provider, Libra Bank, Stripe and PayPal). We do not store your full card details.
Your booking is not confirmed until payment is processed successfully and we issue the Booking Confirmation.
Card payments may require 3-D Secure / bank authentication. Failed authentication may prevent the booking from completing.

7. Cancellations, changes and refunds

Free cancellation up to 30 days before check-in — full refund.
Cancellation within 29 days of check-in —75% refund, cancellation within 15 days of check-in —50% refund.
No-show or early departure — no refund.
Approved refunds are returned to the original payment method within 10 business days. Bank processing times are outside our control.
To cancel or change a booking, email us at booking@pepasresidence.com with your booking reference. Changes are subject to availability and may affect the price.

8. No right of withdrawal for dated accommodation

Under EU and Romanian consumer law (Directive 2011/83/EU, art. 16(l), transposed by OUG 34/2014, art. 16 lit. l), the 14-day right of withdrawal does not apply to accommodation services provided for a specific date or period. Your cancellation rights are those set out in section 7.

9. Check-in, check-out and access

Standard check-in is from 16:00; check-out is by 11:00. Other times must be agreed in advance and may not be possible.
We may ask for valid ID at or before check-in as required by law, and may refuse access if identity cannot be confirmed.
Access details (codes, keys, instructions) are provided before arrival and must not be shared with anyone outside your party.

10. House rules and guest obligations

You and your party agree to:

not exceed the maximum number of guests stated for the Property;
use the Property for accommodation only — not for events, parties or commercial activity, unless agreed in writing;
respect quiet hours and neighbours; no smoking; no pets unless stated otherwise;
leave the Property in a reasonable state and report any damage promptly.

You are responsible for any loss or damage caused by you or your party beyond normal use.

11. Security deposit (if applicable)

We may require a refundable deposit of 500 EUR, pre-authorised or charged at booking.
We may deduct the cost of damage, missing items, extra cleaning or breach of house rules, with a short explanation of any deduction.
The balance is released or refunded within 10 business days after check-out.

12. Our responsibilities

We will provide the Property as described, for the booked dates, in a clean and functional condition. Photos and descriptions are accurate to the best of our knowledge; minor differences in furnishings or layout do not entitle you to a refund.

13. If we have to cancel

In rare cases (e.g. damage to the Property, safety issues, force majeure) we may need to cancel a confirmed booking. If we do, we will — at your choice — offer comparable alternative accommodation or a full refund of amounts paid. Except where the law requires otherwise, our liability for a cancellation by us is limited to that refund.

14. Liability

We are not liable for indirect or consequential loss, loss of enjoyment, travel costs, or any loss that was not reasonably foreseeable.
We are not liable for loss or theft of personal belongings during your stay, except where caused by our proven fault.
Nothing in these Terms limits liability that cannot be limited by law, including death or personal injury caused by our negligence.
Except where the law provides otherwise, our total liability for any booking is limited to the total amount you paid for that booking.

15. Force majeure

We are not responsible for failure or delay caused by events outside our reasonable control (e.g. natural disasters, utility failures, strikes, government measures, epidemics). Where such an event prevents the stay, the only remedy is rescheduling or a refund of unused amounts.

16. Third-party services

The Website relies on third-party services (payment processing, maps, hosting, email). We are not responsible for their availability or performance. A failure in a third-party service does not create liability for us beyond refunding amounts due for a booking that could not be honoured.

17. Personal data

We process your personal data to manage your booking and meet our legal obligations, as described in our Privacy Policy | Pepas Residence. By booking, you confirm you have read it.

18. Intellectual property

All content on the Website (text, images, logos, design) belongs to us or our licensors and may not be copied or reused without our written permission.

19. Complaints and dispute resolution

Please raise any issue with us first at booking@pepasresidence.com with your booking reference, so we can resolve it quickly. We aim to respond within 1 business days.

If we cannot resolve it, you may contact the National Authority for Consumer Protection (ANPC) in Romania (anpc.ro), or an authorised alternative dispute resolution (SAL) body under OG 38/2015. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available; the EU consumer-redress directory is at consumer-redress.ec.europa.eu.

20. Governing law and jurisdiction

These Terms are governed by Romanian law. Disputes are subject to the competent Romanian courts, without affecting the mandatory consumer protections of your country of residence.

21. Changes to these Terms

We may update these Terms. The version that applies to your booking is the one published on the Website at the time you book. Changes do not affect bookings already confirmed.

22. Contact

Pepas Investments SRL
12F Primaverii Street, Corbeanca, Ilfov, Romania
contact@pepascresidence.com · +40 756 22 55 22.

This Privacy Policy explains how we use any personal information we collect about you when you use this website. Please note that we may update this policy from time to time.

Topics

Our Privacy Principles
Relevant Privacy Legislation
Who We Are
What Information We Collect About You
Information We Collect Automatically
How We Use Your Information
Sharing Information
Security – Safeguarding Your Information
Cookies
Access To Your Information and Correction

#1 Our Privacy Principles

We will never spam you with irrelevant emails
You may opt out or in of our email communications at any time
You have the right to remove any information we may hold on you
We will never sell, rent, make public or distribute your personal information
Data is a liability and therefore should only be collected and processed when absolutely necessary

#2 Relevant Privacy Legislation

In line with Moove Agency internal processes and systems, this website is designed to comply with the following policies:

UK Data Protection Act 1998
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

#3 Who We Are

Registered office: Pepas Cloud SRL, 12F Primaverii Street, Corbeanca, Ilfov, Romania | Company registration number: RO38266841

#4 What Information We Collect About You

4.1 Website Visitor Tracking

Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience. We only use Google Analytics if you give consent to cookies and you can adjust your settings and opt-out at any time via the Cookie Settings.

4.2 Transaction and Billing Information

If you buy a product from us, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, payment information, IP address, contact and location information.

4.3 Live Chat

Our website is using Joinchat (WhatsApp redirect), a chat platform that connects users with our customer support. We are only collecting email and IP address of the users who start the chat. The messages and data exchanged are stored within the WhatsApp application. For more information, please refer to their Privacy Policy. We only activate the live chat if you give us consent and you can adjust your settings and opt-out at any time via the Cookie Settings.

#5 Information We Collect Automatically

We also collect some information automatically:

Usage Information: We collect information about your usage of our Services. For example, we collect information to authenticate a license activation and provide plugin updates. We use this information to provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
License Activation Information: When you enter and activate a license within your WordPress website, we collect information to authenticate and provide software updates for that website. This information includes the license key, product version, WordPress version, website name, website URL, website language and timezone.
Log Information: Like most website operators, we collect information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

#6 How We Use Your Information

We collect information about you to understand your needs and provide you with a better service. Specifically, we use your information to:

Provide our Services to you. For example, to set up and maintain your account, provide plugin updates, or charge you for any of our paid Services.
Further develop our Services. For example by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently.
Monitor and analyse trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use.
Monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Moove Agency and others.
Send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Send you important notifications. For example, we may inform you of temporary or permanent changes to our Services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
Communicate with you and provide customer support.
Personalise your experience using our Services, provide content recommendations and serve relevant content.

#7 Sharing Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances outlined below and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers).
As Required by Law: We may disclose information about you in response to a legal request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Moove Agency, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Moove Agency goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

#8 Security – Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

Our payment processing vendors (Libra Bank, Stripe and PayPal) uses security measures to protect your information both during the transaction and after it is complete. If you have any questions about the security of your Personal Information, you may contact us.

#9 Cookies

A cookie is a small piece of code that a website asks your browser (e.g. Chrome, Internet Explorer) to store on your computer or mobile device in order to remember your preferences next time you visit the website again.

You can manage your cookies through your browser settings. You can also manage the cookies used on this website directly through the Cookie Settings.

#10 Access To Your Information and Correction

If you provide us with your personal information, you have the following rights:

To review the user information that you have supplied to us under the Data Protection Act 1998
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be deleted from our records
To exercise any of these rights, please contact us.

We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.